Welcome to Eshmal Solution Services (OPC) Private Limited.
These Terms and Conditions (“Terms”) govern your use of our website https://eshmalsolution.com and the purchase of our products and services. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our platform.

1. General Information

This website is owned and operated by Eshmal Solution Services (OPC) Private Limited (“we”, “our”, or “us”).
Registered Address: 18 Rabindra Safari Gate No. 03, Room-G, Teritta Bazar, Poddar Court, 3rd Floor, Kolkata – 700001
Contact: 6293903009 | eshmalservicespvt.ltd@gmail.com

2. Use of Website

  • You agree to use this website for lawful purposes only.
  • You must not use our website to engage in fraudulent, illegal, or harmful activities.
  • We reserve the right to restrict or terminate access to users who violate these terms or misuse our platform.

3. Product Information

  • We make every effort to display accurate product descriptions, images, and prices. However, minor variations may occur as many of our items are handcrafted and may differ slightly from the images shown.
  • Prices are subject to change without prior notice.
  • Availability of products may vary depending on stock levels.

4. Orders and Payments

  • By placing an order, you confirm that all information provided (such as name, address, and payment details) is correct and complete.
  • All payments must be made through the available secure payment gateways listed on our website.
  • We reserve the right to cancel or refuse any order if we suspect fraudulent activity or incorrect information.

5. Shipping and Delivery

  • We deliver across India.
  • Shipping timelines vary depending on product availability and delivery location.
  • Free shipping may be offered on qualifying orders as per our Shipping Policy.
  • Delays caused by courier companies, unforeseen circumstances, or natural events are beyond our control.

6. Returns and Refunds

  • Returns and refunds are handled as per our Refund and Return Policy.
  • Refunds are processed to the original payment method within 4–5 business days once approved.
  • Customized, made-to-order, or clearance items are not eligible for return or refund.

7. Intellectual Property

  • All content on this website — including text, images, logos, graphics, and design — is the property of Eshmal Solution Services (OPC) Private Limited.
  • You may not copy, reproduce, distribute, or modify any content without prior written consent.

8. Limitation of Liability

  • We shall not be held liable for any direct or indirect damages arising from the use of our website or products.
  • While we ensure quality and safe handling, we are not responsible for damages caused by misuse or mishandling of products after delivery.

9. Privacy

  • Your personal information is protected as per our Privacy Policy.
  • By using our website, you consent to our collection and use of your data as described therein.

10. Modifications

We reserve the right to modify, update, or change these Terms at any time. The revised Terms will be posted on our website, and your continued use of our platform signifies acceptance of the updated version.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:
📧 eshmalservicespvt.ltd@gmail.com
📞 6293903009
📍 18 Rabindra Safari Gate No. 03, Room-G, Teritta Bazar, Poddar Court, 3rd Floor, Kolkata – 700001