At Eshmal Solution Services (OPC) Private Limited, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website https://eshmalsolution.com.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide better services and enhance your shopping experience:

a. Personal Information:
When you place an order or create an account, we may collect your:

  • Name
  • Email address
  • Contact number
  • Billing and shipping address
  • Payment information (processed securely via third-party gateways)

b. Non-Personal Information:
We may collect information about your browser, device, IP address, and browsing behavior to improve our website’s functionality and user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your purchases or inquiries
  • To improve our products, services, and website functionality
  • To send you promotional offers, updates, or newsletters (only if you opt in)
  • To ensure secure transactions and prevent fraudulent activities

3. Data Protection and Security

We use industry-standard security measures to safeguard your personal information. All transactions are processed through secure payment gateways, and we do not store your payment card details on our servers.
While we take all reasonable precautions, no online transmission or storage method can be guaranteed 100% secure.

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal data to third parties.
However, we may share your information with:

  • Delivery partners to ensure your orders reach you on time.
  • Payment service providers to process transactions securely.
  • Legal authorities, if required by law or to prevent fraudulent activities.

5. Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how you use our site. You can choose to disable cookies through your browser settings, but some features of the site may not function properly.

6. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.
  • Request corrections or updates to your data.
  • Opt out of receiving promotional communications at any time by contacting us.

7. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. Any updates will be posted on this page, and the revised date will be mentioned at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

📧 Email: eshmalservicespvt.ltd@gmail.com
📞 Phone: 6293903009
📍 Address: 18 Rabindra Safari Gate No. 03, Room-G, Teritta Bazar, Poddar Court, 3rd Floor, Kolkata – 700001